Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how msk88 ("msk88", "we", "us", "our") collects, processes, uses, stores, and discloses personal data obtained from individuals ("you", "Player") who access or use the msk88 online gaming platform at msk88.co, including all associated pages and services. This Policy forms part of, and must be read together with, the msk88 Terms & Conditions.

msk88 takes the privacy of its players seriously. We process personal data only as necessary to provide a safe, compliant, and high-quality gaming experience to players across Malaysia — including those based in Kuala Lumpur, Petaling Jaya, Penang, Johor Bahru, Ipoh, and beyond. We do not sell your personal data to third parties for marketing purposes.

By registering a msk88 account or using the Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.

2. Data Controller

msk88 is the data controller responsible for your personal data collected through the Platform. All data subject requests, complaints, and privacy enquiries should be directed to the msk88 Data Protection Officer at: [email protected]. Please mark the subject line "Data Privacy Request" and include your registered msk88 username for efficient handling. msk88 aims to respond to all data subject requests within 14 calendar days.

3. Data We Collect

msk88 collects the following categories of personal data:

• Identity Data: Full legal name, date of birth, gender, nationality, and copies of identity documents provided during age and identity verification.
• Contact Data: Email address, Malaysian mobile phone number, and residential address.
• Financial Data: Payment method details (eWallet account identifiers, bank account numbers, and card details where applicable), transaction history, deposit amounts, and withdrawal records denominated in MYR.
• Account Data: Your msk88 username, hashed password, account preferences, betting history, game session records, bonus usage, and responsible gaming settings.
• Technical Data: IP address, browser type and version, device identifiers, operating system, screen resolution, time zone, and session duration data collected automatically when you access the Platform.
• Usage Data: Information about how you interact with the msk88 Platform, including pages visited, games launched, navigation paths, and click data.
• Communications Data: Records of any correspondence between you and msk88 customer support, including live chat transcripts, email threads, and support ticket content.
• Compliance Data: Any documentation or information collected in connection with our anti-money laundering (AML), Know Your Customer (KYC), and responsible gaming obligations.

4. How We Collect Data

msk88 collects personal data through the following means:

• Direct interactions: Data you provide when registering a msk88 account, completing identity verification, making deposits or withdrawals, contacting customer support, or submitting any form on the Platform.
• Automated technologies: Cookies, web beacons, pixel tags, and server logs that automatically record Technical Data and Usage Data when you visit the msk88 Platform. Please refer to Section 6 for further details on our cookies practice.
• Third-party sources: Identity verification bureaus, fraud prevention databases, payment processors, and licensing authority compliance databases, where msk88 is required to verify information you have provided or to fulfil regulatory obligations.

5. Purposes & Legal Basis for Processing

msk88 processes your personal data for the following purposes, each supported by an appropriate legal basis:

• Account registration and management — necessary for the performance of our contract with you as a msk88 account holder.
• Age and identity verification — compliance with our legal obligations under our international gaming authority licence, including mandatory KYC requirements.
• Processing deposits and withdrawals — performance of our contractual obligations and compliance with financial regulation.
• Fraud prevention and AML screening — compliance with legal obligations and our legitimate interest in protecting the integrity of the msk88 Platform.
• Responsible gaming monitoring — compliance with our licensing obligations and our legitimate interest in identifying players who may be at risk of problem gambling behaviours.
• Customer support — performance of our contract with you and our legitimate interest in resolving disputes efficiently.
• Platform security and technical operations — our legitimate interest in securing the msk88 infrastructure against unauthorised access and abuse.
• Marketing communications — where you have provided explicit consent, msk88 may send promotional communications regarding new games, bonuses, and platform updates. You may withdraw consent at any time by updating your msk88 account notification preferences.
• Legal and regulatory compliance — where processing is required to comply with applicable laws or to establish, exercise, or defend legal claims.

msk88 will not process your personal data for any purpose that is incompatible with the purposes described above without first obtaining your explicit consent or satisfying another lawful basis.

6. Cookies & Tracking Technologies

The msk88 Platform uses cookies and similar tracking technologies to deliver a functional, personalised, and secure experience. The categories of cookies we use are as follows:

• Strictly Necessary Cookies: Essential for the Platform to operate. These include session management cookies, authentication tokens, and security cookies. These cannot be disabled without impairing Platform functionality.
• Functional Cookies: Remember your preferences such as language settings, display preferences, and responsible gaming limits you have set within your msk88 account.
• Analytics Cookies: Collect aggregated, anonymised data about how Players use the msk88 Platform, enabling us to identify usability issues and improve the player experience.
• Fraud Detection Cookies: Used to identify unusual access patterns, bot activity, and multi-account behaviour that may indicate a breach of the msk88 Terms & Conditions.

msk88 does not use third-party advertising or retargeting cookies. You may manage cookie preferences through your browser settings; however, disabling strictly necessary cookies will impair your ability to log in to and use the msk88 Platform.

7. Sharing Your Personal Data

msk88 does not sell your personal data. We may share your data with the following categories of recipients solely to the extent necessary for the purposes described in this Policy:

• Payment processors and eWallet providers (including Touch n Go eWallet, Boost, Maybank, CIMB Bank, Public Bank, and Visa/Mastercard network partners) — to process your financial transactions.
• Identity verification and KYC service providers — to fulfil our regulatory age and identity verification obligations.
• Gaming software and content partners — to deliver the games you play; these partners receive only the session data necessary to operate game rounds and record outcomes.
• Fraud prevention and AML screening providers — to detect and prevent financial crime.
• Regulatory and law enforcement authorities — where msk88 is legally obligated to disclose information, including under our gaming licence conditions, court orders, or applicable Malaysian or international law.
• Professional advisers — including legal counsel, auditors, and compliance consultants, subject to binding confidentiality obligations.

All third-party service providers engaged by msk88 are subject to data processing agreements that require them to process personal data only on msk88's documented instructions and to implement appropriate technical and organisational security measures.

8. International Data Transfers

As msk88 operates under an international gaming authority licence, certain data processing activities may involve the transfer of your personal data to countries outside Malaysia. Where such transfers occur, msk88 ensures that adequate safeguards are in place, including contractual clauses that impose data protection obligations equivalent to those applicable under our licensing framework. By using the msk88 Platform, you acknowledge and consent to such transfers as described in this Policy.

9. Data Retention

msk88 retains personal data for as long as necessary to fulfil the purposes for which it was collected, including compliance with legal, regulatory, and audit obligations. Specifically:

• Account and transaction data is retained for a minimum of 5 years from the date of account closure or last transaction, as required by our gaming licence and applicable AML regulations.
• KYC and identity verification documents are retained for a minimum of 5 years from the completion of the business relationship.
• Customer support communications are retained for 3 years from the date of the relevant interaction.
• Technical and usage logs are retained for 12 months on a rolling basis for security and fraud investigation purposes.

On expiry of the applicable retention period, personal data will be securely deleted or anonymised in accordance with msk88's data disposal procedures.

10. Your Privacy Rights

Subject to applicable law and our regulatory obligations, you have the following rights in respect of the personal data msk88 holds about you:

• Right of Access: You may request a copy of the personal data msk88 holds about you.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our regulatory retention obligations.
• Right to Restrict Processing: You may request that msk88 restrict the processing of your personal data in certain circumstances.
• Right to Data Portability: You may request a structured, machine-readable copy of personal data you have provided to msk88.
• Right to Object: You may object to processing based on our legitimate interests, including direct marketing.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.

To exercise any of the above rights, please contact msk88 at [email protected] with the subject line "Data Privacy Request". msk88 will respond within 14 calendar days. We may need to verify your identity before processing your request. Note that certain rights are subject to exceptions where msk88 is required to retain or process data to comply with legal obligations.

11. Security Measures

msk88 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These include 256-bit SSL/TLS encryption for all data in transit, AES-256 encryption for sensitive data at rest, role-based access controls limiting staff access to personal data on a need-to-know basis, multi-factor authentication for administrative platform access, regular third-party penetration testing and vulnerability assessments, and an incident response procedure for detecting, reporting, and managing personal data breaches. Despite these measures, no digital transmission or storage system is entirely immune from risk. In the event of a data breach that is likely to result in a risk to your rights and freedoms, msk88 will notify you in accordance with its regulatory obligations.

12. Children's Privacy

The msk88 Platform is strictly for individuals aged 21 years and above. msk88 does not knowingly collect personal data from persons under the age of 21. If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that data and permanently close the associated account. Parents or guardians who believe a minor has registered on the msk88 Platform should contact us immediately at [email protected].

13. Changes to This Policy

msk88 may update this Privacy Policy from time to time to reflect changes in our data processing practices, regulatory requirements, or gaming licence conditions. Material changes will be communicated to registered Players via the email address associated with their msk88 account at least 7 days before the revised Policy takes effect. The "Last Updated" date at the top of this Policy will reflect the most recent revision. Your continued use of the msk88 Platform following the effective date of any revision constitutes your acceptance of the updated Policy.

14. Contact Us

For all privacy-related enquiries, data subject access requests, or complaints regarding msk88's handling of your personal data, please contact our Data Protection Officer. Email: [email protected] — Subject: "Data Privacy Request". msk88 is committed to resolving all privacy concerns promptly and transparently. If you are not satisfied with our response, you have the right to escalate your complaint to the relevant data protection authority in the jurisdiction where you reside.